Booking, Cancellation & Refund Policy

Introduction

At our foot care centre, we strive to provide the best possible service experience. We understand that plans can change or that you may need to cancel your booking. This policy is designed to protect the interests of our valued customers and our business. Please review this refund and cancellation policy below before making any transaction such as a reservation or purchase.

Payment and Appointment Pricing

The amount shown at checkout must be paid when booking, unless otherwise stated. Payments are processed securely through Stripe. Any additional treatment or units agreed during the appointment may be charged separately. Clients cannot book service appointments more than 60 days in advance.Appointment prices are based on the scheduled start date and time:

• Monday–Friday appointments starting before 17:00 use standard pricing.
• Monday–Friday appointments starting at or after 17:00 use premium pricing.
• All Saturday and Sunday appointments use premium pricing

The appointment start time determines the price, even if the treatment continues into premium hours. The final price is displayed before the booking is confirmed.

Booking Policy

1. Minimum Booking Time:
   • Clients must book their appointments at least 6 hours in advance.
   • If you need to book an appointment for the same day, please call us at +353 87 467 9559 to check for availability.

Cancellation Policy

1. Minimum Cancellation Time:
   • Clients must cancel their appointments at least 24 hours before the scheduled time to be eligible for a refund.
2. Refund Eligibility:
   • If a cancellation is made more than 24 hours before the appointment, a full refund will be issued.
   • Cancellations made within 24 hours of the appointment time are not eligible for a refund.
   • Eligible refunds are based on the amount actually paid for the appointment, including any premium pricing applied at booking. The same cancellation conditions apply to both standard and premium appointments.
3. Cancellation Procedure:
   • Clients can cancel their appointments through their account on our website or by contacting us at olena@footcarecentre.ie or +353 87 467 9559.
4. Company-Initiated Cancellations:
   • If FootCare Centre must cancel an appointment because of unforeseen circumstances or circumstances beyond our reasonable control, the client will receive a full refund of the amount paid.

Rescheduling Policy

1. Minimum Rescheduling Time:
   • Clients must reschedule their appointments at least 24 hours before the original appointment time.
2. Rescheduling Procedure:
   • Clients can reschedule their appointments through their account on our website or by contacting us at olena@footcarecentre.ie or +353 87 467 9559.
   • Rescheduling requests made within 24 hours of the appointment time will not be accepted, and clients will need to book a new appointment.
   • The price of a rescheduled appointment is based on the new appointment’s start date and time. If an appointment is moved from standard hours to premium hours, the price difference must be paid. If it is moved from premium hours to standard hours, the price difference will be refunded to the original payment method.

Where the new appointment has a different price, please contact us to complete the rescheduling and payment adjustment.

Refund Process

1. Processing Time:
   • Eligible refunds are processed by our support team.
   • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
2. Method of Refund:
   • Refunds will be credited back to the original payment method used at the time of booking.
3. Non-Refundable Cases:
   • No refunds will be issued for cancellations made within 24 hours of the appointment time.
   • No refunds will be issued for missed appointments or late rescheduling requests.

Contact Information

If you have any questions or need assistance with cancellations or refunds, please contact us:

• Email: olena@footcarecentre.ie
• Phone: +353 87 467 9559

Thank you for choosing FootCareCentre. We appreciate your understanding and cooperation with our policies.